UPDATE FIXES VERIZON IPHONE 5 DATA GLITCH; CUSTOMERS WON'T BE CHARGED FOR OVERAGES
Verizon iPhone 5 customers may have noticed an issue wherein their phones gobbled up extra cellular data when they were theoretically connected to Wi-Fi networks. Those customers now have two bits of good news: There’s a special software update that fixes the problem, and they won’t be responsible for unexpected charges related to unintended network overages related to the issue that spurred the carrier update in the first place.
10 HOT IT SKILLS FOR 2013
The number of companies planning to hire tech professionals continues to grow, with 33% of the 334 IT executives who responded to Computerworld's 2013 Forecast survey saying they plan to increase head count in the next 12 months..
APPLE WARNS ICLOUD USERS OF LOOMING STORAGE LOSS
Apple on Monday began reminding some iCloud users that they will soon lose the 20GB of free storage they'd received when they migrated from MobileMe.
Nook Video set for fall premier
Barnes and Noble Tuesday announced that Nook Video will premiere this fall in the U.S. and UK. The service will offer access to movies and TV shows for streaming and download.
Eight simple steps to make the upgrade to iPhone 5 easier
A little planning can save time - and voice messages - when you upgrade to the new iPhone 5
Sunday, September 30, 2012
Saturday, September 29, 2012
Leaked video shows Qwerty, touchscreen RIM BlackBerry 10s
Video posted about the time RIM announced second-quarter financial results also explains elaborate marketing plan for the smartphones.
A newly leaked video shows off two coming Research in Motion BlackBerry 10 smartphones, while also describing an elaborate marketing campaign designed to help launch the devices in the first quarter of 2013.
CrackBerry.com first posted the video on Thursday at about the same time that RIM posted its second quarter earnings, according to BGR.com.
BGR apparently grabbed the video before it was pulled from CrackBerry, and posted it on its site Friday.
The two BlackBerry 10 phones, shown side-by-side at one point in the 3:20-minute video, include a tall touchscreen device that is similar to the Dev Alpha devices being used by RIM developers to build applications.
The video also shows for the first time a Qwerty smartphone with a screen that is not as tall. The phone has a familiar-looking BlackBerry physical keyboard below a display that's a bit taller than the one used in RIM's current Bold 9900.
On the screen of the Qwerty device is a depiction of how BlackBerry Hub might work, with a document overlaid on an email.
BlackBerry Hub is designed to bring emails and notifications together easily in BlackBerry 10. RIM officials demonstrated Hub earlier this week at the BlackBerry Jam event in San Jose.
RIM disclosed at that event that its subscriber base has passed 80 million, up from 78 million in the first quarter of 2012. On Thursday, RIM reported a second quarter loss of $235 million, which beat expectations and led to a surge in the company's stock price.
During an earnings call yesterday, RIM officials and CEO Thorsten Heins said RIM projects another loss in the third quarter, and is likely to report deficits for several quarters to come.
Still, Heins said that the highly anticipated BlackBerry 10 will launch "on track" in the first quarter.
The video also describes an "In the Right Hands" marketing campaign involving celebrities and average BlackBerry users that use a BlackBerry 10 smartphone for one day apiece, adding content and then passing it on until the day the device is formally launched.
For example, the narrator says musician Lady Gaga could write and load on the phone a single music track on one day, followed by a short story from writer JK Rowling and then a movie recorded onto the device by film director Ridley Scott.
RIM officials declined to comment on the video.
Friday, September 28, 2012
Apple CEO apologizes for Maps, pledges improvements
But don't expect Google Maps being restored to iOS.
Samsung Galaxy Note 2 coming to U.S. Oct. 24?
An event invitation to reporters says the company will celebrate "The Next Big Thing"
Samsung on Thursday afternoon sent out press invitations proclaiming that "the next big thing is here" and told reporters to save the date of Oct. 24 for an event in New York.
Samsung Mobile, which sent the invitations, did not provide any details about the event other than to say it will celebrate "The Next Big Thing," but it is likely that the honored guest at the fete will be the company's smartphone-tablet hybrid, Galaxy Note 2, which has a 5.5-inch screen.
The device was released in South Korea on Wednesday, and the company said the device will be rolled out in 128 countries through 260 carriers, reaching the U.K. in early October and the U.S. later that month.
The Galaxy Note 2 follows the highly successful Galaxy Note, which was launched in February with a 5.3-inch screen. The Galaxy Note 2 can display images at a resolution of 1280-by-720 pixels. The device that shipped earlier this week had a 1.6GHz quad-core Exynos processor, which is made by Samsung.
The smartphone and tablet-hybrid offers 16 hours of talk time and storage of 32GB or 64GB. The 32GB model was priced at US$970 and the 64GB version is around $1,026.
Samsung has sold about 12 million Galaxy Note devices to date, according to Strategy Analytics. The device has created a possible market for what observers call a "phablet," a term that combines phone and tablet. Another device called phablet is Asustek's Padfone.
Thursday, September 27, 2012
Samsung delivers Galaxy S3 remote-wipe bug fix

Laptops 2018: How future clamshells will respond to the touch revolution
Intel CEO says Windows 8 bugs will sting consumers

iPhone 5 'geometrically more complex' than older Apple smartphones, says expert
Apple kept costs in line with last year's phone, even with LTE and larger screen
The iPhone 5 is "geometrically more complex" than Apple's previous smartphones, a teardown expert said today after taking apart the company's newest device.
"Across the board, this is geometrically more complex, and very, very interesting," said Wayne Lam, senior analyst for wireless communications at IHS iSuppli, in an interview today.
iSuppli, which regularly disassembles smartphones and tablets to see which component suppliers are on the upswing, which have been dumped by designers and manufacturers, wrapped up its teardown today after getting its hands on some of the first iPhone 5 smartphones.
The research company's experts concluded that the iPhone 5 is the most complicated model yet created by Apple, in large part because of the inclusion of support for mobile carriers' faster LTE data networks.
"This is the most complex radio antenna design that I've seen on any phone I've examined," said Lam, referring to the iPhone 5's two antennas and the switching capabilities between the pair required to handle multiple LTE frequency bands.
Although the iPhone 5 is slightly larger than its four precursors -- it's about 7% taller, for instance -- it's even more jam-packed than older models.
"It's like a 3-D jigsaw puzzle in there," said Lam. "They've rearranged everything, ironed out the thickness of the battery, and gone with the smaller [Lightning] connector. It all goes along with the design tradition of Apple," he said, citing the company's reputation for elegance as well as for ditching older technologies and thus raising compatibility issues. "[Lightning] breaks a lot of compatibility, but it's much more functional," noted Lam.
Not to mention smaller.
Apple reduced the size of some components -- such as the docking connector -- to make room for new parts necessary for LTE, and for an audio amplifier chip three times the size of the one in the iPhone 4S.
But Lam kept returning to the iPhone 5's support for LTE as its most impressive engineering feat.
"There are only two antennas, but there are lots of ways to switch between the two," said Lam. "I was surprised at the level of engineering they had to go to."
To accommodate as many wireless partners as possible, Apple was forced to create two different models of the iPhone, Lam pointed out.
One, dubbed the "A1428," supports LTE bands 4 and 17, and is sold in the U.S. to AT&T subscribers. The other, A1429, handles bands 1, 3 and 5, and is sold to Verizon and Sprint customers in the U.S.
The two-model approach deviates from Apple's preferred strategy, which is to make a single model suitable for everyone, a tactic that, said Lam, "Gives Apple lots of leverage when they source components and drives really good prices for them," because of the volume of Apple's orders to its suppliers.
The move is reminiscent of the introduction of the iPhone on Verizon in February 2011, when, like now, it was forced to field two different hardware platforms.
iSuppli today also stuck to its preliminary estimate of the iPhone 5's "bill of materials," or BOM -- the total cost to Apple of the components used to assemble the smartphone.
The entry-level 16GB iPhone 5, said iSuppli, has a BOM of $199. With an estimated $8 in manufacturing costs, the total came to $207, a figure that doesn't include research and development, software, licensing and royalty fees, or marketing. At $207, the iPhone 5 is 5.6% more expensive to Apple than the iPhone 4S was last year.
The 32GB iPhone 5's total of $217 was 1% greater than the same iPhone 4S model, but the 64GB iPhone 5, at $238, was 6% less than the corresponding iPhone 4S.
Apple was able to keep the BOMs low, even with the debut of new LTE parts and the larger screen, because its memory costs have dropped between 46% and 49%, depending on the storage configuration, since the launch of the iPhone 4S.
"Beyond some of the high-profile changes that bring obvious benefits in performance and features, there are myriad upgrades and enhancements to virtually every component and subsystem in the iPhone 5," said Andrew Rassweiler, iSuppli's senior principal analyst of teardown services, in a statement Tuesday.
Lam again called out LTE as the biggest Apple achievement in the iPhone 5.
Apple's selection of the LTE frequency bands to support makes it a "kingmaker," said Lam. "No one has created a phone that has supported five bands," he added. "Apple is going to drive LTE."
Tuesday, September 25, 2012
Upgrading to the iPhone 5? Eight Simple Steps to Make the Upgrade Easier
A little planning can save time - and voice messages - when you upgrade to the new iPhone 5
- Copy any voice messages that you want to save to your computer. I know for sure that neither Verizon nor AT&T has the capability to transfer the saved messages to your new phone - at least that's what they told me - so if it matters, do it yourself. You can really do this any time - even after you upgrade because the voice messages should still be on your old phone. But, if, like me, these are voices that you won't ever be able to get back, you might not want to take the chance that they might not be there after you upgrade. Transferring the messages is pretty easy with a simple cable that you probably already have and some free software called Audacity. The complete instructions are available in a short video on CNET.
- Back up your old phone to iTunes. This happens automatically when you sync your phone to your computer. I do this pretty regularly, but my kids don't. You can upgrade without doing this, but if you sync the new phone from a backup (either on your computer or in the cloud), virtually everything about your old phone will be preserved, including your settings, all your apps, and even your camera roll - so it's totally worth it even if you've never done it before.
- While you are backing up your old phone, gather up all the user IDs and passwords for all the sites you access on your iPhone - Twitter, Facebook, Foursquare, Groupon, Starbucks, etc. You will need to sign on to all of your apps again once you activate your new phone so you will need to know your user IDs and passwords. I use the CardStar app to store all my loyalty cards. All of the loyalty card information transferred flawlessly so that's one set of information you won't have to worry about.
- Follow the instructions provided by your carrier to transfer your phone number. My carrier is AT&T. Since the SIM card for the iPhone 5 is much smaller than the SIM card for the iPhone 4, I didn't need to try to transfer the SIM card; I just had to make a phone call to AT&T to activate the phone service on my new iPhone.
- Once you are active with your carrier, you then have to activate your phone with Apple by following the prompts on the phone. This is where you will get a prompt asking if you want to restore from a backup.
- When the restore process is completed, you may want to move some apps around to take advantage of the extra row you get on each screen in the new iPhone. I had a few glitches trying to move a few apps around and getting my phone to re-sync because iTunes kept freezing during the sync process. If this happens, the trick is to close all open applications and try again. To do this, double click on the home button until you see the row of open apps displayed. Click and hold on any of the app icons until the red minus sign appears and then close each open app. Once I closed the open apps, the sync process flew by without fail each time. I had been having freezing problems ever since the last iOS update and this trick has now made syncing to my computer a breeze for both my iPad and my iPhone.
- Most of my apps transferred perfectly. The one exception was Navigon, which gave me an error in the Map Manager section. After trying multiple times to access the Map Manager, I was able to solve the problem by deleting Navigon from my phone and restoring the app from iTunes. Once I did that, I had to re-download all the maps that I had on my old phone, but that didn't take too long.
- Once you have the phone working and the apps organized, you will need the list of user IDs and passwords that you gathered earlier because you will need to open each of the apps that require authentication and re-enter your user ID and password. This process took me a while so if you use a lot of apps that require a user ID and password, make sure you allocate some time for this task. I was surprised at how many apps have become integrated into my daily life so spending some time re-authenticating was well worth it.
Nook Video set for fall premier
Updated Nook Tablets also expected soon from Barnes & Noble
Barnes & Noble Tuesday announced that Nook Video will premiere this fall in the U.S. and UK. The service will offer access to movies and TV shows for streaming and download.
In a statement, the bookseller said the videos will be stored securely in the Nook Cloud. The content will be available on the Nook Tablet and non-Nook devices via free Nook video apps that will be launched soon, it said.
The announcement underscores the importance of video content to users of an array of new tablet devices.
Barnes & Noble said its video content will be available across devices such as TVs and smartphones and will interoperate with digital video collections, such as UltraViolet.
A Netflix app already is a available in the Nook app store.
Barnes & Noble said the videos initially will come from HBO, Sony Pictures, STARZ, Viacom and Warner Brothers Entertainment. Some Disney movies will be available.
The maker of the Nook tablet didn't reveal any details about plans to unveil a rumored second-generation Nook device. Barnes & Noble's tablet is considered a strong competitor with Amazon's new Kindle Fire HD and Google's Nexus 7 tablets.
Amazon already has an instant video service which can be linked to its Amazon Prime service that costs $79 a year for access to some videos.
Barnes & Noble didn't offer pricing for the video content, but officials said videos would be priced individually and won't be distributed under a subscription service.
Apple warns iCloud users of looming storage loss
On Sunday, former MobileMe users will lose the complementary 20GB Apple gave them earlier
Apple on Monday began reminding some iCloud users that they will soon lose the 20GB of free storage they'd received when they migrated from MobileMe.
The company has notified iCloud customers via email that the 20GB will expire Sunday, Sept. 30.
The move only affects users who had previously paid for MobileMe, the synchronization and storage predecessor to iCloud. While iCloud is free to all Mac and iOS device owners, MobileMe cost $99 annually for, among other things, 20GB of online storage space.
During the switch from MobileMe to iCloud -- a process that started in 2011 and ended June 30, 2012 -- Apple offered an additional 20GB of storage to MobileMe subscribers as a way to temporarily tide them over. The 20GB was atop the standard 5GB all iCloud users received as part of the free package.
Now Apple is taking away the 20GB, telling customers that to keep it they must fork over $40 a year. "Your iCloud storage will be reduced to 5GB on 09/30/2012," Apple's email stated. "However, you are currently using more than 5GB. Unless you take action before your downgrade takes effect, backups to iCloud will stop, and apps will no longer be able to save documents to iCloud."
Apple instructed customers to either free up enough storage space to drop under 5GB, or pay up to keep the extra 20GB.
The end of the free storage ride had originally been set for June 30, 2012 -- the date MobileMe went dark-- but in May Apple extended the deal by three months.
Users who want to retain the 20GB must pay $40 per year to upgrade (to 25GB total; the free 5GB plus the 20GB). Apple also offers 10GB additional for $20 and 50GB for $100.
Apple's 20GB and 50GB prices are four times what Microsoft charges for extra Skydrive storage. Skydrive allots 7GB of free storage, then charges $10 per year for 20GB more and $25 for an additional 50GB. Microsoft also has a 100GB plan priced at $50.
Instructions on how to purchase more storage and how to lighten the backup and app appetites for iCloud storage are available on Apple's website.
10 Hot IT Skills For 2013